Terms and conditions (draft)

Draft for customers of Schreen. If you need help, contact us.

1. Who we are

These Terms & Conditions (the Terms) govern your access to and use of Schreen, a school digital signage software-as-a-service application (the Service).

Schreen is a trading name for software developed and provided by LeisureDeck Limited (we, us, our).

Registered office: C/O Accrue Accounting, Unit E4 Arena Business Centre, Holyrood Close, Poole, Dorset, United Kingdom, BH17 7FP
Company number: 15271346
VAT number: 459207770

In these Terms, you and Customer refer to the organisation (for example a school, trust, or local authority) that signs up for the Service.

2. Acceptance and authority

By creating an account, placing an order, or using the Service, you agree to these Terms. You confirm you have authority to bind the Customer to these Terms.

3. Definitions

Account: the Customer’s admin account and any user accounts under it.
Content: media, text, images, videos, templates, data, and other materials uploaded, created, scheduled, or displayed via the Service.
End Users: your staff, contractors, or authorised users.
Screens/Devices: displays, media players, tablets, or other hardware used to show Content.

4. The Service

We provide a cloud-based platform to create, manage, and schedule digital signage Content for display on Screens/Devices.

4.1 Service changes

We may update, modify, or discontinue features to improve the Service, comply with law, or address security/performance issues. Where changes materially reduce core functionality, we’ll use reasonable efforts to provide notice.

5. Accounts, access, and security

You are responsible for all activity under your Account.
You must keep login credentials secure and ensure End Users follow these Terms.
You must promptly notify us of any suspected unauthorised access.

6. Customer responsibilities (schools)

You agree to:

ensure the Service is used in compliance with applicable laws and school policies;
obtain all necessary permissions/consents for Content (including images of pupils/staff where applicable);
ensure your Devices meet minimum requirements and are properly configured;
maintain appropriate safeguarding and supervision practices around Screens/Devices;
ensure only authorised staff can publish Content and that publishing permissions are reviewed periodically.

7. Acceptable use

You must not (and must not allow others to):

use the Service to display unlawful, harmful, hateful, discriminatory, obscene, or defamatory material;
upload malware, attempt to disrupt the Service, or probe/scan our systems;
access the Service in a way that circumvents usage limits or security controls;
reverse engineer or attempt to extract source code except where permitted by law;
use the Service to collect personal data unlawfully or to target individuals.

We may suspend or restrict access if we reasonably believe there is a security risk, legal risk, or breach of these Terms.

8. Content

8.1 Your Content

You retain ownership of your Content. You grant us a limited, non-exclusive, worldwide licence to host, process, transmit, and display your Content solely to provide and improve the Service.

8.2 Content standards

You are responsible for ensuring Content is accurate, appropriate for a school environment, and compliant with safeguarding requirements.

8.3 Backups

We may provide backup and recovery features, but you should keep your own copies of important Content. Unless required by law, we are not responsible for loss of Content caused by factors outside our reasonable control.

9. Data protection and privacy

9.1 Roles

Where we process personal data on your behalf, you are the controller and we are the processor (or equivalent roles under applicable law).

9.2 Data Processing Agreement

If required, the parties will enter into a data processing agreement (DPA) covering processing instructions, security measures, subprocessors, and international transfers. Our draft DPA is published on our privacy and data processing page.

9.3 Security

We will implement appropriate technical and organisational measures designed to protect the confidentiality, integrity, and availability of the Service.

10. Third-party services and links

The Service may integrate with or link to third-party services (for example content feeds, video platforms, authentication providers). Third-party services are subject to their own terms and privacy policies. We are not responsible for third-party services.

11. Fees, billing, and taxes

11.1 Fees

Fees are as set out in your order form, subscription plan, or invoice.

11.2 Billing cycles (monthly and annual)

Unless otherwise agreed:

monthly subscriptions are billed in advance each month;
annual subscriptions are billed in advance each year.

11.3 Cancellation

You may cancel at any time. Cancellation takes effect at the end of the then-current subscription term (monthly or annual). Unless required by law, fees already paid are non-refundable.

11.4 Taxes

Fees are exclusive of applicable taxes (including VAT) unless stated otherwise.

11.5 Late payment

We may suspend access for overdue accounts after providing notice, and may charge statutory interest and reasonable recovery costs where permitted.

12. Trials

If you use a free trial:

the trial is provided “as is” and may have limited features;
we may end the trial at any time;
unless you convert to a paid plan, access may be reduced or terminated at the end of the trial.

13. Term and termination

13.1 Term

These Terms start when you first use the Service and continue until your subscription ends.

13.2 Termination by you

You may cancel in accordance with Section 11.3.

13.3 Termination or suspension by us

We may suspend or terminate access:

for non-payment;
for material breach of these Terms;
to comply with law or a binding request from a regulator;
where necessary to address security risks;
where Content presents a safeguarding risk.

13.4 Effect of termination

On termination:

your right to use the Service ends;
we will make reasonable efforts to provide a way to export Content for a limited period (if available on your plan);
we may delete Content after a reasonable retention period, subject to law and any DPA.

14. Service availability, support, and SLA

14.1 General availability

We aim to keep the Service available, but do not guarantee uninterrupted operation. Planned maintenance may occur.

14.2 Support

Support channels, response times, and service levels (if any) are as described in your plan or order form.

14.3 Uptime commitment

Subject to the exclusions in Section 14.5, we will use commercially reasonable efforts to make the Service available with Monthly Uptime Percentage of at least 99.5%.

Monthly Uptime Percentage means the percentage calculated as: (total minutes in the calendar month minus downtime minutes) divided by total minutes in that month, multiplied by 100.

14.4 Service credits (sole and exclusive remedy)

If Monthly Uptime Percentage falls below 99.5% in a calendar month, you may request a service credit as follows:

Monthly Uptime Percentage	Service credit
99.5% to 99.0%	5% of the monthly subscription fee
99.0% to 98.0%	10% of the monthly subscription fee
Below 98.0%	20% of the monthly subscription fee

Credits:

apply to the next invoice (no cash refunds);
are capped at 20% of the monthly subscription fee for the affected month;
must be requested within 30 days of the end of the affected month.

14.5 Exclusions

Downtime does not include unavailability caused by:

scheduled maintenance (where reasonably practicable, we will provide notice);
factors outside our reasonable control (including internet outages, power outages, or force majeure);
Customer or Device issues (including misconfiguration, unsupported hardware, or local network problems);
third-party services or integrations.

15. Intellectual property

We and our licensors own all intellectual property rights in the Service, including software, templates we provide, and our branding. You may not use our branding without permission.

16. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it and use it only to perform obligations under these Terms, except where disclosure is required by law.

17. Warranties and disclaimers

To the maximum extent permitted by law:

the Service is provided on an “as is” and “as available” basis;
we do not warrant that the Service will be error-free or that Content will always display without interruption (for example due to device or network issues).

Nothing in these Terms limits any rights you have that cannot be excluded under law.

18. Limitation of liability

To the maximum extent permitted by law:

we are not liable for indirect, incidental, special, consequential, or punitive damages;
our total liability arising out of or relating to the Service in any 12-month period is limited to the fees paid (or payable) by you for the Service in that 12-month period.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

19. Indemnity

You will indemnify us against claims arising from your Content or your use of the Service in breach of these Terms, including claims that Content infringes third-party rights or violates law.

20. Communications

We may send you service communications (for example billing, security, and operational notices). You can opt out of marketing messages.

21. Assignment

You may not assign or transfer these Terms without our prior written consent (not to be unreasonably withheld). We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.

22. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless applicable law requires otherwise.

23. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice. Continued use of the Service after the effective date means you accept the updated Terms.

24. Contact

For questions about these Terms, contact us using the details provided in your account or on our contact page.

Schedule 1 — Safeguarding & prohibited content (schools)

This Schedule forms part of the Terms.

1. Safeguarding principles

The Service is designed for use in school environments. You are responsible for ensuring that Content displayed via the Service supports safeguarding, wellbeing, and appropriate conduct.

You must ensure that:

only authorised staff can publish or approve Content;
publishing permissions are granted on a least-privilege basis;
Content is reviewed before display where appropriate (especially for pupil-facing Screens/Devices);
Screens/Devices are placed and configured appropriately for the intended audience (for example age-appropriate locations).

2. Prohibited Content

You must not upload, create, schedule, or display Content that:

is illegal or encourages illegal activity;
is sexually explicit, pornographic, or otherwise inappropriate for a school setting;
contains nudity (except where clearly educational, age-appropriate, and permitted by your policies);
promotes self-harm, suicide, eating disorders, or dangerous behaviour;
promotes violence, weapons, or extremist ideology;
is hateful, harassing, discriminatory, or bullying (including on the basis of protected characteristics);
is threatening, abusive, or defamatory;
contains malware, phishing, scams, or instructions intended to compromise devices or accounts;
reveals confidential information or personal data inappropriately.

3. Images, video, and personal data

Where Content includes personal data (including images/video of pupils or staff), you must:

have a lawful basis and any required consents/permissions;
follow your organisation’s policies and applicable law;
avoid displaying personal data on public-facing Screens/Devices unless strictly necessary and approved.

4. Urgent takedown and suspension

If we reasonably believe Content creates a safeguarding risk, legal risk, or imminent harm, we may:

remove or disable access to the Content;
suspend publishing or display functionality;
suspend or terminate the Account in line with Section 13.

Where reasonably practicable, we will notify you and provide an opportunity to remedy the issue.

5. Reporting

You should provide staff with a way to report inappropriate Content or unexpected display behaviour. You agree to investigate reports promptly and take appropriate action.